Returns & Exchanges Policy

At EldyCare, your satisfaction is important to us. If you’re not completely happy with your purchase, we’re here to help.

Returns

• You can request a return within 14 days of receiving your item
• Items must be returned in their original condition
• Once we receive and inspect the returned item, we’ll process your refund promptly

Exchanges

• Exchanges are available for size or colour preferences
• We’ll cover the shipping cost for sending the replacement item back to you
• Our goal is to make sure you’re happy with your choice

To start a return or exchange, please email info@joeyviggy.co.uk with your order details, and our team will guide you through the next steps.

 

Damaged or Incorrect Items

Please inspect your order as soon as it arrives.
If your item is defective, damaged, or incorrect, contact us immediately at info@joeyviggy.co.uk so we can assess the issue and make it right as quickly as possible.

Refunds

• Once we receive and inspect your return, we’ll notify you of the approval status
• If approved, your refund will be issued to your original payment method within 2–3 business days
• Please note that return shipping costs are the customer’s responsibility
• Banks and credit card providers may take additional time to process and display the refund
• If more than 15 business days have passed since your refund was approved, please contact us at info@joeyviggy.co.uk.